Privacy Policy for MexiCapu Road Infrastructure S.A. de C.V.
At MexiCapu Road Infrastructure S.A. de C.V., we are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our online platform and in the course of providing our services related to transportation infrastructure.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1 Information You Provide Directly to Us
- Contact Information: Such as names, email addresses, phone numbers, and physical addresses when you inquire about our services, register for an account, or report an incident.
- Business Information: Details about your organization, project requirements, and contractual information when engaging with us for intelligent transportation systems (ITS) integration, toll collection systems consulting, pavement and bridge inspection, or other services.
- Incident Reports: Information provided when you report roadway incidents or emergencies via our platform, which may include location data, descriptions of incidents, and contact details.
- Feedback and Communications: Information you provide when contacting us with questions, comments, or feedback.
1.2 Information Collected Automatically
When you visit our online platform, we may automatically collect certain information about your device and usage.
- Log Data: Information such as your IP address, browser type, operating system, referring pages, pages visited, and the dates and times of your visits.
- Device Information: Information about the device you use to access our site, including device identifiers and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To operate our toll plaza operations, manage concessions, coordinate emergency roadway response, and deliver other infrastructure-related services.
- Communication: To respond to inquiries, provide updates on our services, and send important notices related to traffic monitoring, safety audits, or project progress.
- Improving Our Platform and Services: To analyze how our online platform is used, identify areas for improvement in our services, and develop new features like enhanced GIS mapping or RFID/ETC integration.
- Security and Safety: To maintain the security and integrity of our systems and roads, including supporting traffic monitoring and CCTV deployment, and to coordinate emergency response activities.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and industry standards, including environmental compliance and permitting requirements.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information with third parties in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services, such as IT support, web hosting, data analytics, or professional consulting (e.g., for safety audits or staff training). These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Emergency Response: In cases of emergency roadway response coordination, we may share necessary information with emergency services.
4. Data Security
We implement robust technical and organizational measures to protect your information from unauthorized access, use, alteration, or destruction. These measures include encryption, access controls, and regular security assessments, particularly for sensitive systems like toll collection and ITS integrations.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the type of data, the purpose of its collection, and legal or regulatory obligations.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and the changes will be effective upon posting. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
MexiCapu Road Infrastructure S.A. de C.V.
1040 Blvd. Paseo de los Héroes, Suite 4B
Tijuana, Baja California, 22010
Mexico